Transnet Need a Desktop Analyst

This advert is open for application by external applicants.

Equity Statement :Preference will be given to suitably qualified Applicants who are members of the
designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating

Applicants that are interested in applying for any of the advertised positions must apply by registering on the Careers section
of the Transnet Internet. Please take care in completing all required details on the profile, and then apply for the position.

Alternative Application Methods: (Completed Curriculum Vitae to be submitted)

Post :

E-mail :

Fax :

The closing date is on 30.05.2019. It is the responsibility of the applicant to ensure that HR has received the application
before the closing date of the advertisement.

Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your
application as unsuccessful.

Any questions regarding the application or recruitment process should be sent in writing to

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at
Transnet. Call the hotline toll free number: 0800 003 056 or email

Operating Division : Transnet NPA

Position Title : Desktop Analyst

Employee Group : Permanent

Department : ICT

Location : Richards Bay

Reporting To : Senior Desktop Analyst

Grade Level : H2X

Reference Number : 10157220

Position Purpose :

To provide a single point of contact for end-users to receive technical support of all information technology equipment within

the Port by installing, diagnosing, repairing and upgrading all computer, hardware and software as well as disaster recovery,

business continuity planning, business phone solutions and security solutions to ensure optimal workstation performance of

critical small systems and data servers. To provide continual and reliable desktop support for all TNPA users in the Port

Environment in order that all the required business activities can continue functioning. This includes all facets of the Desktop

environment in order to achieve no downtime and zero call backs. Moreover, the functions of this position have become

multi-functional Desktop Engineers supporting hardware, software, servers, printers, multimedia, networking and mobility.

Position outputs :

1. Ensure uptime of SAP, Ports Online, Business Online, network, internet, mail connectivity and reliability of equipment


2. Using hardware and software tools effectively to ensure efficient business processes.

3. Ensure uptime of servers and critical small systems.

4. Backup management of user data on laptops, IPADs, cellular devices and small systems. Management of backup tapes

and off-site storage areas

5. Maintain uptime and availability of storage servers.

6. Maintaining and implementing IMS security measures.

7. The provision of technical support service for TNPA by analyzing, diagnosing and resolving simple and complicated

software/ hardware/ network/ in-house business application software/ server problems and issues that clients experience.

8. To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced

downtime by ensuring availability of equipment.

9. Direct quality assurance testing of new processes or systems and Research and Development testing of new software

and hardware to check usability and benefits to TNPA

10. Distribution of system downtimes, IMS Tips within the Port to assist end-users with basic computing

11. Install, configure and repair network printers, non-network printers, SAP printers and plotters for end-users and dredgers

and manage printer cartridge replacements and stock replenishments

12. Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones,

tele-conference devices, pointers) and digital signage connectivity issues at all TNPA sites

13. Install and configure equipment and external Client’s hardware for special projects and training sessions

14. Ensure availability of LAN,WAN,WIFI,WWAN (3g) and APN for remote access on laptops, IPADs, cellular devices,

marine tugs and dredgers

15. Project Management -The execution of IMS related minor works projects for various business units in the Port- Full

project life cycle

16. First line support of all functions that are outsourced to third parties – VTS, Printers, network, audio visual, digital signage,

VC, Ops Centres, Voice recording, Radar equipment, Radio equipment

17. Equipment and Computer room maintenance and management- Physical and Electronically

18. Updating and maintaining of Software license and Hardware inventories

19. Desktop capacity planning including monitoring of user disk usage on servers and mailbox sizes to ensure availability of


20. Management and monitoring of all Third Party staff while working on devices in the

IMS environment- escalation and liaison with suppliers

21. Management and control of all IMS loan equipment

22. Provide multifunctional desktop support in terms of hardware, software, servers, printers, multimedia, networking and


Qualifications & Experience :

  • National Diploma (IT Related)
  • Microsoft A+ certification
  • N+ certificate
  • Code B driver license
  • 5 year work experience with exposure to desktop support

Competencies :


  • Hardware and Software maintenance, support and troubleshooting
  • TNPA Business processes
  • Network environment knowledge
  • Corporate governance
  • Project Management
  • Backup & Server Support
  • Service Level Agreements
  • Server hosting facilities & requirements
  • IMS Procedures & Policies


  • Technical Aptitude
  • Communication
  • Benchmarking
  • Assessment
  • Project Management
  • Change Management
  • Standards Development
  • Analytical Skills
  • Sound problem
  • People Skills
  • Self-directed & Proactive
  • Strategic planning
  • Decision making
  • Diagnostic ability
  • Resourcefulness & creativity
  • Prioritization & Business awareness


  • Attention to details
  • Assertive
  • Customer Service
  • Integrity
  • Output driven
  • Innovative & Creative
  • Team orientation – Sharing of knowledge
  • Change orientated
  • Ethical
  • Positive Attitude
  • Adhere to Policies
  • Team Player
  • Process orientated
  • Commitment & Dedication
  • Leadership
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