POST 32/144 : CLIENT INFORMATION CLERK REF NO: HRM 81/2019

Directorate: ICT Switchboard
SALARY : R173 703 per annum plus benefits
CENTRE : Steve Biko Academic Hospital
REQUIREMENTS : Grade 12 and a minimum of 6 months working experience at Switchboard/ Reception/ Helpdesk/ Service Desk/ Call Centre. A call centre or relevant/ equivalent qualification will be an added advantage.

Office Management, Computer literacy, customer service skills, experience in client liaison and telephone etiquette as well as good communication skills. Fluency in English. Previous learnership in a hospital environment will add as an advantage.

DUTIES : The successful candidate will be expected to work shifts (Both day and night), including weekends and public holidays. He/she will perform all switchboard related duties, IT helpdesk and other office related tasks. Switchboard duties comprises of answering and screening of incoming calls and outgoing calls; attending to enquiries; transferring calls to relevant departments; sending of SMS’s to staff and patients; taking messages and relay to the relevant person.

Office related administrative tasks comprises of filling; completing of official documents; updating of telephone directory and compiling and distribution of in-house telephone bills to relevant departments; take minutes of meetings upon request. Perform standby duties and overtime as and when rostered. The candidate must remain friendly and helpful at all times, even when working under pressure and adhere to Batho Pele Principles.

The candidate must be flexible to perform his/her duties on short notice if the roster changes.

N.B Shortlisted candidates are expected to write a computer literacy test.

ENQUIRIES : Ms L.O.S Mogane Tel No: (012) 354 3927 or Mr. F.C Boshoff (012) 354 2478

APPLICATIONS : Steve Biko Academic Hospital, Private Bag x 169, Pretoria, 0001 or hand delivered to Cnr Malherbe & Steve Biko Road, Main Entrance at Level 3.

NOTE : Applications must be submitted with a Z83 form, certified copies of ID and certificate of qualifications. Steve Biko Academic Hospital is committed to the pursuit of diversity and redress. Candidates whose appointment will promote representivity in terms of race, disability and gender will receive preference.

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