Inbound Customer Service Agent job hiring now

Key Responsibilities

  • Provide reliable and trustworthy customer service to one of the UK’s largest energy provider.
  • Identify and understand customer needs to consistently provide a high-quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer inquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organization.
  • Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
  • Operate customer-related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

  • Minimum requirement of at least a good Grade 12 (Maths and/or Maths literacy is essential)
  • Diploma to Advanced Diploma (Advantage)
  • Minimum of 6-12 months customer service experience (Essential)
  • Minimum of 6 months call center experience (Essential)

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Required Skills:

  • Computer literacy (Essential).
  • Proficient in MS Word, Email and good typing speed (Essential).
  • Neutral accent with excellent verbal and written English communication skills (Essential)

Competencies:

  • Customer orientation
  • Results Driven
  • Quality focus
  • Planning, organizing and prioritizing
  • Ability to work under pressure
  • Ability to adapt to constant changes
  • Ability to work in teams
  • Conflict resolution
  • Empathetic

Type of Position: Permanent Position

Office: Century City

Hours: Mondays to Sundays: 9 a.m. – 10 p.m. and Saturdays: 9 am – 8 pm and Sundays from 12 pm – 18:00 pm. No UK bank holidays.

Salary: Market-related for medium to the high skilled agent with the prospect to earn up to R3000 commission per month

Benefits: Affordable Medical Scheme (Optional)

Job Type: Full-time

Salary: R8,500.00 /month

Experience:

  • sales: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
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